Terms of service

Last updated: 12 October 2026

1. Arranging a visit

Contact me by phone, WhatsApp or email to explain what you need help with. An appointment is agreed once we have confirmed the date, time, location and work to be attempted.

2. Work I offer

Tech2You provides help with setup, software and common problems involving computers, Wi-Fi, printers, phones, tablets, smart TVs and similar home technology. I do not carry out physical hardware repairs. If the problem appears to need a repair or specialist service, I will explain that as clearly as I can.

3. Prices and payment

I will explain the price or pricing basis before starting work. If the job changes or additional work is needed, I will discuss any additional cost with you first. Do not assume any price until it has been agreed directly with me.

4. Your devices and information

Please tell me about any important files or concerns before work begins. Where practical, make sure important files are backed up. I will take reasonable care while helping with your devices, but no troubleshooting process can guarantee that a device or file will be unaffected. This does not remove any legal rights you have if a service is not provided with reasonable care and skill.

Please do not tell me your passwords unless genuinely necessary. Where possible, enter them yourself and stay present while I work on your device.

5. Cancellations and changes

If you need to change or cancel an appointment, please contact me as soon as you can. I will explain any agreed cancellation arrangements before confirming a booking.

6. If something goes wrong

If you are unhappy with the service, please contact me so I can understand the problem and try to resolve it. Nothing in these terms limits liability or rights that cannot legally be limited or excluded.

7. Changes to these terms

I may update these terms for future bookings. The terms applicable to your appointment should be made clear when the work is agreed.

Contact

Tech2You · 07961 436612 · asher@tech2you.co.uk